Politique d'expédition

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There may be potential shipping delays due to a high volume of orders or postal service problems that are outside of your control. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 to 11 days of receiving your shipping confirmation email, please contact us at botanicalaluzdivina2015@yahoo.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Refer to our refund policy page.